Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.

· Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.

· Must be timely and efficient in managing all projects to assure delivery deadlines are met.

· This includes managing the production period, for delivery changes for a stated project / job.

· Participates in process improvement group initiatives.

· Is an active team member with assigned team account responsibilities.

· Perform individual and team duties as assigned or as the situation dictates.

· Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers.

· Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts).

· Handles special assignments and miscellaneous projects, as assigned by management staff.

· Embraces an environment that facilitates team collaboration and sharing of information and knowledge.

· Timely execution of all related Performance Management activities.

· Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.

· A bachelor's degree or equivalent is preferred.

· Fluent in English and Spanish; capable of working with US based teams

· Proficient with Microsoft Office and CRM software.

· Working knowledge of SAP a plus.

· Excellent customer service skills.

· Effective at written and verbal communication, including effective listening skills.

· Ability to handle difficult or emotional customer situations.

· Problem solving and time management skills.

· Ability to adapt to competing demands.