Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

• Manage account relationships.
• Create and manage daily customer orders.
• Negotiate equipment substitutions and pricing.
• Complete order entry, order maintenance, and management of order delivery process.
• Trouble shoot and manage post-delivery issues, such as returns or damaged upon arrival.
• Facilitate warranty or technical support issues and concerns.
• Prioritize projects and communicates pricing updates, co-coordinating these responsibilities and objectives with Manufacturer Rep Managers.
• Updating CRM to reflect quote status and coordination with 3rd party vendors for order processing and delivery.
• Manage the order credit approval process by facilitating credit documents between customer and credit team to avoid delays and past due orders.
• Prepare and manage submittals and orders accurately, reducing manual overrides and allowances.
• Coordinate and manage orders within guidelines for residential districts.

• Bachelor's degree or an equivalent combination of education and experience.
• 5 years related experience.
• Excellent written and verbal communication skills, including effective listening skills.
• Ability to learn and understand technical terminology.
• Ability to organize multiple projects.
• Detailed knowledge of the organization, products, and/or services.
• Knows MS Office and a variety of other applications.
• Leadership ability.
• Adaptability.