Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Experienced technical professional responsible for leading pre-sales and post-sales HVACR support activities, including product application, commissioning, installation, troubleshooting, maintenance, and customer training. This role provides expert technical guidance to internal teams and customers while ensuring proper product integration and operational excellence.

Responsibilities

• Provide advanced technical support for HVACR products during pre-sales and post-sales processes
• Guide technical service teams while working with minimal supervision
• Support customers with commissioning, installation, testing, troubleshooting, and maintenance services
• Ensure proper application of product portfolio according to customer needs
• Assist customers in setup, configuration, and operation of products
• Deliver technical training to sales teams and customers on product features, usage, and applications
• Develop customer-specific programming and parameter settings for customized applications when required
• Offer technical mentorship and support to junior team members
• Maintain high standards of customer service and technical excellence

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Minimum of 8 years of related HVACR technical experience
• Strong customer service skills
• Advanced mathematical and mechanical knowledge
• Expert understanding of equipment calculations and system integration
• Knowledge of custom control programming may be required
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite