Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Under direct supervision, this role is expected to function at a high level with respect to volume and efficiency of timely processing of customer quotations, orders, and resolution of customer disputes with limited supervision.

• Effectively manages and prioritizes daily workload to ensure job bid dates, emergency replacements and the product replacement needs of our internal and external customers are met.
• Must be timely and efficient in managing all projects to assure delivery deadlines are met.
• This includes managing the production period, for delivery changes for a stated project / job.
• Participates in process improvement group initiatives.
• Is an active team member with assigned team account responsibilities.
• Perform individual and team duties as assigned or as the situation dictates.
• Establish and maintain good customer relations by providing timely and accurate service and follow up to internal and external customers.
• Effectively disseminate and process quotations and order management, utilizing CRM and SAP. Interpret and execute customer projects / expectations (i.e. Schools / MRs / National Accounts).
• Handles special assignments and miscellaneous projects, as assigned by management staff.
• Embraces an environment that facilitates team collaboration and sharing of information and knowledge.
• Timely execution of all related Performance Management activities.
• Embrace, communicate, and work towards the achievement of departmental strategic / key initiatives in a fast-paced changing work environment.

Requires a bachelor's degree. Requires at least 2 years related experience.

Proficient with Microsoft Office and CRM software. Working knowledge of SAP a plus. Excellent customer service skills. Effective at written and verbal communication, including effective listening skills. Ability to handle difficult or emotional customer situations. Strong problem solving and time management skills. Ability to adapt to competing demands.